José Lux Warranty Policy
Every piece of jewelry made at our workshop in Vietnam, in sterling silver and in solid 10K and 14K gold, ships with a lifetime warranty. Here's exactly what that means, and what it doesn't.
What's Covered
Silver jewelry
Silver repairs. If the band cracks, bends, or breaks from normal wear, we repair it. No charge.
CZ stones. If a CZ stone works loose or falls out during normal use, we replace and reset it. No charge, even if the stone is lost. José Lux imports CZ in volume directly from our suppliers, so we absorb the cost.
Prong repair. If a prong wears down, loosens, or bends, we repair it. No charge.
Re-plating. When the rhodium plated white gold finish wears over time, we re-plate it. No charge. This is normal: rhodium plating wears with daily use. It's not a defect.
Moissanite resetting. If a Moissanite stone works loose or falls out and you still have the stone, we reset it. No charge.
Polishing and brightening. If the piece needs a polish or surface refresh, we do it. No charge.
Gold jewelry (10K and 14K)
Gold repairs. If the band cracks, bends, or breaks from normal wear, we repair it. No charge, for life.
Moissanite and CZ stones. If a Moissanite or CZ stone works loose or falls out during normal use, we replace and reset it. No charge, even if the stone is lost. José Lux imports Moissanite and CZ in volume directly from our stone workshop, so we absorb the cost.
Prong repair. If a prong wears down, loosens, or bends, we repair it. No charge.
No re-plating needed. Our gold pieces are solid 10K or 14K gold, so there is no plating to wear off.
Polishing and brightening. If the piece needs a polish or surface refresh, we do it. No charge.
All warranty work is done at our workshop at 47 Lê Đức Thọ, Ward 6, Go Vap District, Ho Chi Minh City, Vietnam, the same bench where your piece was made.
What's Not Covered
Intentional damage. If a piece is deliberately altered, bent, or damaged, the warranty doesn't apply.
Lost Moissanite stones on silver pieces. If a Moissanite stone on a silver piece is lost, we still set a replacement. The replacement stone is charged at José Lux's factory import cost, never at retail. Labor for re-setting is always free. The replacement stone must be purchased from José Lux directly, since we don't accept third-party stones for resetting.
Impact damage on gold. If a stone is lost or a band is bent from a hard impact, a drop, or a strike against a hard surface, we don't treat that as a manufacturing defect. We review every case individually and still fix it, at cost, with a clear quote first.
Third-party alterations. If the piece has been worked on by another jeweler, the warranty is void on that work. We'll still fix what we can, at cost, with a clear quote first.
How to Use Your Warranty
Contact us with your order number and a description of the issue:
Email: support@joselux.com
Telegram: @joseluxjewelry
WhatsApp: +84859981622
We'll tell you exactly what's needed and how to send the piece in. Turnaround is typically 7–14 business days once we receive it.
US & International returns: Ship to our US office: 1942 Broadway St. STE 314C, Boulder, CO 80302, USA
Gold jewelry is sold and shipped within the United States only, so gold warranty pieces go to this US office. We'll forward to our Vietnam workshop if bench work is required.
A Note on What Warranty Actually Means Here
Lifetime warranty at José Lux means the piece is built to last — and if something goes wrong with normal use, we fix it. It's not marketing language. It's what we actually do. I've been at this workshop long enough to know that a warranty is only worth something if the person behind it follows through. We do.
If something falls outside the warranty scope, we'll still repair it. We'll give you a clear quote before touching anything. You decide.
José Lux Workshop · 47 Lê Đức Thọ, Ward 6, Go Vap District, Ho Chi Minh City, Vietnam
US Office · 1942 Broadway St. STE 314C, Boulder, CO 80302, USA
Contact · support@joselux.com · Telegram @joseluxjewelry · WhatsApp +84859981622