Return & Refund

Refund policy

At José Lux, we are committed to quality and customer satisfaction. We offer refunds under the following conditions:

• If the leather quality does not match the product description, we will process a full refund.
• If your order is not shipped to you or exceeds a 10-day delivery timeframe within the United States, a refund will be issued.
• We provide immediate refunds if your José Lux leather product arrives damaged.

Returns Policy

At José Lux, we are dedicated to ensuring your satisfaction with our leather products. We accept returns under the following conditions:

• Product Quality: Returns are accepted if the leather quality does not meet the product description.
• Damaged Items: If the product arrives damaged, please contact us immediately to initiate a return and refund process.
• Return Period: Returns must be requested within 14 days of receiving your order. The item must be in its original condition and packaging.

To initiate a return, please contact us at support@joselux.com with your order details and reason for return.