Return & Refund

Refund Policy

We offer a refund if the jewelry you receive does not match the description at the time of purchase. We are also happy to provide a refund if you have not received your order within 25 days. Orders are typically shipped from 47 Lê Đức Thọ, Ward 6, Go Vap District, Ho Chi Minh City, Vietnam. Please note that there is a 4-day processing and crafting time for your jewelry, as the items are usually made-to-order and not readily available.

Returns Policy

We accept returns for jewelry that is not as described or if the item is damaged upon arrival. To request a return, please contact us within 14 days of receiving your order. The item must be unused, in its original condition, and in the original packaging. Please note that custom-made or personalized items are non-returnable unless they are defective. Return shipping costs are the responsibility of the customer. Once we receive the returned item, we will process the refund or exchange accordingly.

To initiate a return, please contact us at support@joselux.com.

Our office is located at:
1942 Broadway St. STE 314C, Boulder, CO 80302, USA