Terms of Service

This site is operated by José Lux at joselux.com. When you browse or buy from us, these terms apply. They're straightforward. Here's what they cover.

Who We Are

"We," "us," and "our" refers to José Lux and joselux.com. Our workshop is at 47 Lê Đức Thọ, Ward 6, Go Vap District, Ho Chi Minh City, Vietnam. Our US office is at 1942 Broadway St. STE 314C, Boulder, CO 80302, USA. Contact: support@joselux.com, Telegram @joseluxjewelry, or WhatsApp +84859981622.

Products

Everything on this site is handmade to order at our Vietnam workshop, in 925 sterling silver and in solid 10K and 14K gold. Silver jewelry ships to the countries listed in our Shipping Policy. Gold jewelry is sold and shipped within the United States only. Product images are as accurate as we can make them. Colors may vary slightly depending on your screen. We reserve the right to limit quantities, update listings, or discontinue items.

Orders and Pricing

We occasionally catch errors in pricing or product descriptions. If that affects your order, we'll contact you before doing anything. We reserve the right to cancel or adjust orders where errors exist, with a clear explanation and full refund if needed.

Third-Party Links

Our site may link to third-party websites. We don't control those sites and aren't responsible for what's on them. Clicking those links is at your own discretion.

Your Comments and Feedback

If you send us feedback or suggestions, we may use it to improve our products or site. We won't share your personal details. We're not obligated to respond to every message, but we read them.

Limitation of Liability

This site and everything on it is provided as-is. We do our best to keep it running and accurate. We're not liable for damages resulting from site use, downtime, or errors outside our control.

Access and Termination

We reserve the right to restrict access to this site for anyone who violates these terms. These terms remain in effect regardless of whether access is restricted.

Changes

We update these terms when needed. Changes are posted on this page. Continuing to use the site after changes means you accept the updated terms.

Contact

Email: support@joselux.com
Telegram: @joseluxjewelry
WhatsApp: +84859981622
US Office: 1942 Broadway St. STE 314C, Boulder, CO 80302, USA