José Lux Shipping Policy

Every order ships free. Every order is insured. This applies to everything we make, in sterling silver and in solid 10K and 14K gold. Here's exactly how it works.

Packaging

Before your jewelry leaves our workshop, it goes through two layers of protection.

The piece itself is wrapped in a shock-absorbing layer — it doesn't move in transit, it doesn't get scratched, it doesn't arrive dented. Inside sits a jewelry box holding the piece securely in place. That box goes inside an outer protective box. Two layers, every time, no exceptions.

This isn't about looking good on unboxing. It's about your jewelry arriving in exactly the condition it left our bench.

Carrier — USPS with 100% Jewelry Insurance

We ship via USPS. Silver jewelry ships to the United States, Europe, and Asia. Gold jewelry ships to the United States only.

Every shipment carries 100% jewelry insurance. That means if something goes wrong in transit — lost, delayed, damaged — we cover it. You will receive your order.

The only situation where we cannot guarantee delivery is an incorrect address entered at checkout. If that happens, we refund you in full. No dispute. No back-and-forth.

Tracking is sent to you the day your order ships.

Delivery Times

Silver jewelry
United States: 7–14 business days
Europe: 10–15 business days
Asia: 7–12 business days
Other countries: 10–20 business days

Gold jewelry (United States only)
United States: 5–7 business days

Customs processing can add time on international orders. Tracking lets you follow it the whole way.

Production Time

Every piece is made to order at our workshop in Vietnam. Silver jewelry takes 3–4 business days before shipping. Solid 10K and 14K gold jewelry takes 6–8 business days, because each piece is alloyed, cast, and set by hand. You're not getting something pulled from a shelf — you're getting something made for you.

Contact

Questions about your order? Include your order number and we'll get back to you same business day.

Email: support@joselux.com
Telegram: @joseluxjewelry
WhatsApp: +84859981622

US Office: 1942 Broadway St. STE 314C, Boulder, CO 80302, USA
Workshop: 47 Lê Đức Thọ, Ward 6, Go Vap District, Ho Chi Minh City, Vietnam